Delivery and Returns

Delivery Policy

We aim to dispatch your order withing 2 working days. We send out all UK orders first class, so you can expect to receive them within 4 days of placing your order. If they do not arrive within a week, then please let us know.

Returns Policy

All of the products on this site are top quality and we are confident that you will be happy with your purchase. We also hand check all orders before they are dispatched to ensure they are to the highest standard.
However, if you are unhappy with your goods we will happily issue a replacement or refund assuming they are returned within 14 days of receipt of your order, unused and in original and resalable condition.
Please note - This information is for purchases made from the Lacestar website

UK Returns

Ensure your return is well packaged, and meets all the conditions outlined at the bottom of this page.

International Returns

International customers should return items to us using their local postal service or a courier:
Ensure your return is well packaged, and meets all the conditions outlined below.
Please mark 'Returned Items' on both your parcel and on all paperwork enclosed to prevent it incurring import charges and taxes.

Return to the following address -
Returns Department
3 Montpelier Road
United Kingdom

Returns Terms and Guidelines

All returned items must be unused, unwashed, complete with original packaging if applicable.
We are not responsible for the return shipping costs of the items.
All Items must be in original, resalable condition.
Please make sure all returned items are well packaged, so as not to be damaged in the post.
Please make sure all return packages are sent with a trackable, insured service.
We cannot take responsibility for items damaged or lost in the return transit.
If returned an item from outside the UK, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Lacestar is NOT responsible for any return custom charges made.
Please make sure that the returns form is enclosed with your goods - no form may result in your return not being processed.